This site is not optimized for Internet Explorer 9 and lower. Please choose another browser or upgrade your existing browser in order get the best experience of this website.

ONgDB Support Subscription Plans

All plans provide 24×7 access to GraphGrid documentation, whitepapers, and Slack support. Please contact us if your business requires a support capability not provided in these support plans.

Standard Advanced Premium

$19,000

Annually*, covers a single production cluster according to the scope of coverage.

Get Started

$49,000

Annually*, covers a single production cluster according to the scope of coverage.

Get Started

$99,000

Annually*, covers a single production cluster according to the scope of coverage.

Get Started
Support Hours** 8 AM-6 PM EST
Mon.-Fri.
6 AM-10 PM EST
Mon.-Fri.
24 hours per day,
7 days a week
Access options
  • Graphgrid documentation, whitepapers, and Slack support
  • Email
  • Web
  • Graphgrid documentation, whitepapers, and Slack support
  • Phone
  • Email
  • Web
  • Graphgrid documentation, whitepapers, and Slack support
  • Phone
  • Email
  • Web
Response Times*** / / /
Severity 1 < 1 hour
8 AM-6 PM
< 1 hour
6 AM-10 PM
< 1 hour
24 hours per day,
7 days a week
Severity 2 < 4 hours
8 AM-6 PM
< 4 hours
6 AM-10 PM
< 4 hours
24 hours per day,
7 days a week
Severity 3-4 < 24 hours < 24 hours < 24 hours
Database & Query Tuning
  • Community Support
  • Community Support
  • Professional Review
  • Community Support
  • Professional Review
Security & Monitoring
  • Community Support
  • Community Support
  • Professional Review
  • Community Support
  • Professional Review
Backup & Restore
  • Community Support
  • Community Support
  • Professional Review
  • Community Support
  • Professional Review
Disaster Recovery & Multi Datacenter
  • Community Support
  • Community Support
  • Professional Review
  • Community Support
  • Professional Review
Maximum Instances per Cluster 3 6 Unlimited

Standard

$19,000

Annually*, covers a single production cluster according to the scope of coverage.

Get Started
Support Hours**

8 AM-6 PM EST
Mon.-Fri.

Access options
  • Graphgrid documentation, whitepapers, and Slack support
  • Email
  • Web
Response Time - Severity 1

< 1 hour
8 AM-6 PM

Response Time - Severity 2

< 4 hours
8 AM-6 PM

Response Time - Severity 3-4

< 24 hours

Database & Query Tuning
  • Community Support
Security & Monitoring
  • Community Support
Backup & Restore
  • Community Support
Disaster Recovery & Multi Datacenter
  • Community Support
Maximum Instances per Cluster
  • 3

Advanced

$49,000

Annually*, covers a single production cluster according to the scope of coverage.

Get Started
Support Hours**

6 AM-10 PM EST
Mon.-Fri.

Access options
  • Graphgrid documentation, whitepapers, and Slack support
  • Phone
  • Email
  • Web
Response Time - Severity 1

< 1 hour
6 AM-10 PM

Response Time - Severity 2

< 4 hours
6 AM-10 PM

Response Time - Severity 3-4

< 24 hours

Database & Query Tuning
  • Community Support
  • Professional Review
Security & Monitoring
  • Community Support
  • Professional Review
Backup & Restore
  • Community Support
  • Professional Review
Disaster Recovery & Multi Datacenter
  • Community Support
  • Professional Review
Maximum Instances per Cluster
  • 6

Premium

$99,000

Annually*, covers a single production cluster according to the scope of coverage.

Get Started
Support Hours**

24 hours per day,
7 days a week

Access options
  • Graphgrid documentation, whitepapers, and Slack support
  • Phone
  • Email
  • Web
Response Time - Severity 1

< 1 hour
24 hours per day,
7 days a week

Response Time - Severity 2

< 4 hours
24 hours per day,
7 days a week

Response Time - Severity 3-4

< 24 hours

Database & Query Tuning
  • Community Support
  • Professional Review
Security & Monitoring
  • Community Support
  • Professional Review
Backup & Restore
  • Community Support
  • Professional Review
Disaster Recovery & Multi Datacenter
  • Community Support
  • Professional Review
Maximum Instances per Cluster
  • Unlimited

*Pricing is based on U.S. dollars.
**Excluding U.S. national holidays, in the U.S. Eastern (EST) time zone
***We will make every reasonable effort to respond to your initial request within the timeframes.

Get started with professional support that gives back.